Warranty
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All Northridge Cars vehicles come with the comprehensive Northridge Cars 30 day bumper to bumper guarantee.
For added peace of mind, we also offer our Gold Warranty with flexible coverage options for 6 months, 1 year, or 3 years.
When we created our market leading Protect & Go warranty, we had the customers at the centre of our philosophy. The Protect & Go cover is designed to give the maximum protection possible from the inconvenience and frustration caused by a breakdown. We believe that all claims must be dealt with in an effective and professional way by our highly trained and friendly team. The Protect & Go cover claims team will get you back on the road as quickly and easily as possible. Our excellent customer service is underpinned by the values of fairness and common sense, providing customer focussed solutions rather than seeking loopholes. Protect & Go covers all mechanical and electrical components of the vehicle, including wear & tear of listed covered components. Excluded items will not be covered, unless listed in the Further Benefits table. Specific individual claim limits and hourly labour rates will apply.
The UK’s best used car warranties!
As part of our customer care programme, we’re proud to offer the UK’s best used car warranties from 20-20 Warranties. These warranties not only cover more parts than any other warranty provider, you’ll also get fantastic service and a huge range of other benefits for complete peace of mind. If you’d like to continue the superior protection for longer, please ask your sales advisor about extending your cover.
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What does my car warranty cover?
With 20-20, your vehicle is covered for a huge range of parts and the labour times involved to repair or replace them.
Gold covers around 6,000 mechanical, electrical and electronic components including many that are normally excluded by other warranty companies. Silver covers a range of listed items and is designed with the older or higher mileage vehicle in mind.
Explore the different plan types above to find out more.
What’s NOT covered?
Naturally there are some parts and faults that we just can’t cover such as bodywork, trim, general maintenance and service items. Our Gold plan is so advanced that it’s almost impossible to list every covered item, therefore you’ll only find the exclusions. Anything not listed under exclusions is covered.
What happens if my car exceeds the age and mileage parameters?
The age and mileage parameters of our standard car warranties only apply to the vehicle at the warranty start date. If you exceed these age or mileage parameters during your warranty term, don’t worry – your cover simply continues for the remainder.
How many claims can I make?
You can make unlimited claims with each one up to your chosen claim limit, up to the current market value of your car at the time of claim. All claims include the cost of parts, labour and VAT.
How do I make a claim?
Before you have any work carried out, you must contact our claims team on 0333 242 7644 or email us. We’ll need to provide an authorisation code to the garage for the repairs to be done.
Note: We won’t be able to pay for any repairs that are carried out without our authorisation.
What is a used car warranty?
A used car warranty is a written guarantee covering a list of mechanical, electrical and electronic parts against sudden failure. It’s designed to pay for some or all of the costs involved with repairing or replacing those parts within a certain time frame. Modern vehicles contain thousands of complex moving components. When something goes wrong, it can result in escalating repair bills. A used car warranty could save you thousands of pounds in repair costs.
Why is my warranty different to the above?
Some of our dealers offer customised products, so you may find that your cover has some differences to our standard range. If you’d like to discuss the cover you’ve been offered, please get in touch with us or speak to your dealer.Â
How do I take out a 20-20 warranty?
You’ll need to purchase a used car from us and you be offered a 20-20 motor warranty.Â
In most cases, your plan can then be upgraded or extended around the start date, or renewed around the expiry date.
Do I need to use one of your garages?
In most cases, you’ll be able to choose whether you use our car repairer network or your own garage. We work directly with hundreds of garages across the UK, which also means that we settle claims with them directly.
If you use your own, please bear in mind that we have a set labour rate so any excess labour charges over and above this will be your responsibility. The garage also may want you to settle the bill first, in which case we’ll reimburse you once we’ve received the repair invoice and any documents requested.
Depending on the nature of the claim, your vehicle may need to be seen by a specialist. We also work directly with a number of repairers that specialise in systems such as turbos, gearboxes, engines, drive lines, ECUs and power steering.Â
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